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Warranty Period

Every product available on our website includes at least a 12-month warranty (eg: electrical products) and many of our products include a lifetime warranty. Specific warranty information for an individual product can be found on the item's product page.

If you believe there is an issue with an item you have purchased, please notify us so we can resolve it for you as soon as possible. If you have any concerns, you can contact us directly via email at sales@selby.com.au or by phone on our free call number 1800 69 2225 or on (03) 9999 7734 during business hours.

In the event that an incorrectly sent item or a faulty item that is still under warranty is required to be sent back to us for testing or exchange, we will provide you with a printable Returns Label that will cover the postage cost of returning the item to us.

Incorrect Item Sent

In the unlikely event you have received an incorrect item, please contact us within 48 hours of receipt and we will organise delivery of the correct item. We will despatch the correct item to you immediately upon notification of the error. We will then organise the return of the incorrect item to us at no cost to you.

Incorrect Item Ordered

We offer an exchange or refund if you have purchased an incorrect item.
If you've ordered an incorrect item, we will happily exchange it for the correct item or offer a refund for the cost of the item ordered.
Please contact us to organise your exchange within 30 days of receiving the item, and return it to us within 30 days.
Any postage costs incurred from the return of the goods for exchange are the responsibility of the customer. You are also welcome to make returns at any of our stores.
Any difference in price for an exchanged item will need to be paid in full by the customer upon request of the exchange.
We will ship your replacement item as soon as we receive your returned goods.

Unwanted Items / Change Of Mind

If, for any reason, you wish to return goods to us, please contact us and request a Return Authorisation number. This will assist us to process your return quickly upon arrival in our warehouse. We provide a generous 30-day change-of-mind guarantee on our products (unless otherwise stated). If your purchase does not meet your expectations in any way, you are welcome to return the item(s) for a full refund of the item price, granted it is still in original condition.

Any refund or exchange will be processed once the returned item has been received by our Returns Department. We do not charge a restocking or handling fee.

Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund.

How long will it take to process my refund?

All refunds will be issued back via the original purchase method. Refunds to credit cards can take up to 3 days to appear. Paypal credits should appear within 24 hours during weekdays.

How do I return an item?

To ensure any items sent back to us can be received and processed quickly and accurately, a request for a Return Authorisation number is required. Please contact us.

- Email us at sales@selby.com.au or

- Call us on 1800 69 2225 (free call) or on 03 9999 7734