If you believe there is an issue with an item you have purchased, please notify us so we can resolve it for you as soon as possible. If you have any concerns, you can contact us directly via email at email@example.com or by phone on our free call number 1800 69 2225 or on (03) 9999 7734 during business hours.
All change of mind returns must be in as new condition, in original packaging. If, for any reason, you wish to return goods to us, please contact us and request a Return Authorisation number. This will assist us to process your return quickly upon arrival in our warehouse. We provide a generous 30-day change-of-mind guarantee on all regular stocked products (unless otherwise stated). All change of mind returns must be as new and unopened.
Excludes Non ranged special orders and large custom system design quotes.
Any refund or exchange will be processed once the returned item has been received by our Returns Department. We do not charge a restocking or handling fee on brand-new unopened items.
Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund.
In the unlikely event you have received an incorrect item, please contact us within 48 hours of receipt and we will organise delivery of the correct item. We will despatch the correct item to you immediately upon notification of the error. We will then organise the return of the incorrect item to us at no cost to you.
Every product available on our website includes at least a 12-month warranty (eg: electrical products) and many of our products include a lifetime warranty. Specific warranty information for an individual product can be found on the item's product page.
In the event that an incorrectly sent item or a faulty item that is still under warranty is required to be sent back to us for testing or exchange, we will provide you with a printable Returns Label that will cover the postage cost of returning the item to us.
All refunds will be issued back via the original purchase method. Refunds to credit cards can take up to 3 days to appear. Paypal credits should appear within 24 hours during weekdays.
To ensure any items sent back to us can be received and processed quickly and accurately, a request for a Return Authorisation number is required. Please contact us.
- Email us at firstname.lastname@example.org or