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COVID-19 Safety Update


Selby Acoustics – COVID-19 Safety Update

Updated 25/03/2020 9am
As of today the Australian Government has enforced Stage 2 of its lockdown to help prevent the spread of COVID-19. While we at Selby aren't immensely effected by the new changes we are taking extra precautions for the health and safety of our customers & staff

- Strictly enforcing social distancing in our stores with limited number of people allowed at once
- Maximum allowance of people in our rooms, demo room and showrooms.

To read the full press conference: Click Here (https://www.pm.gov.au/media/press-conference-australian-parliament-house-5)


Updated 23/03/2020 9am
At Selby, it is with utmost importance we provide our valued customers and staff members a safe and healthy environment for shopping & working.

That’s why we’re taking precautions to minimise the risk within Selby stores.

Selby Acoustics are actively following and implementing the guidelines from both the World Health Organisation and the Australian Government Department of Health.
 
We have introduced precautionary measures to reduce the risks and ensure the highest-level of hygiene standards are being met within our stores and all work sites.
 
The following approach is being adopted:

  • Modified work arrangements for staff including increased personal space and offsite work

  • Regularly reminding all staff to maintain best hygiene practices

Online Ordering & Delivery
Selby is still operating as normal for online orders. Deep Cleaning, & Social Distancing measures are in place within Selby. We anticipate all orders to be completely fulfilled with minimum delays.
There may be small delays in support & service enquiries – please bare that in mind when dealing with our staff. Selby is still committed to giving you the best service & advice and we are here to help you.

Please note changes to Australia Post deliveries here.

Deep Cleaning
Staff at Selby stores will be performing a Deep Clean of Selby stores before and after each day. This includes disinfecting all shared surfaces and wiping down all demo items and any products that could be potentially touched by anyone.
The cleaning will continue during the day as Staff see needed dependant on customer volume.
Rest assured, the health and safety of our customers and staff is our high priority.

Social Distancing
All our staff are instructed to implement social distancing with all interactions to minimise cross contamination and if needed, will limit the number of customers within the store at any one time.
 
Where practical, our team members will maintain 1.5 metres distance between themselves, customers and other team members in our stores.

Legal Obligations
We are legally required to enforce these actions until it is deemed safe to revert to normal procedures. We hope you understand during these difficult times.

Customer Service
We will continue to greet all of our customers with a smile and great customer service but have implemented a ‘no shake hands’ policy.
 
We have decided to not accept Cash as a payment method. We will continue to use our EFTPOS facility to accept payments using Debit Cards, Visa, Mastercard and American Express all with NIL Surcharges
  
Housekeeping & Use of Equipment
 All of our team have been instructed to:

  • Make sure their workspace is kept clean

  • Clean hands frequently

  • Limit sharing of equipment with others where possible

  • Utilise Hand Sanitiser before and after transactions

Reporting Responsibilities
In order to assist with monitoring, tracking and responding to the impact of this evolving situation, we are ratifying mandatory reporting requirements.  If anyone has had a potential exposure at a work site or an actual case, they are required to immediately advise their Manager so that it can be recorded, and mitigation strategies are put in place.
Thank you to all staff and clients for your ongoing support and commitment to caring for yourselves, your communities and one another. Be safe.