COVID-19 UPDATE: Stores Are Closed To Walk-In Customers. Online Trading = BUSINESS AS USUAL! Learn More

COVID-19 Safety Update


Selby Acoustics – COVID-19 Safety Update

Updated August 26th 2020

Dear Selby Customers,
Due to the increase in volume to Australia Post, we have received information that may impact your online deliveries.
 
Victoria Destined Parcels
Australia Post is advising of an additional 3-day delay for deliveries in Victoria. Both within and into Victoria.
 
Father's Day Purchases
We recommend putting in any orders you wish in regards to Father's Day. Australia Post recommends Friday the 28th August for regular & Monday 31st August for express deliveries to have the best chance for delivery before Father's Day.

We understand the inconvenience this may cause but please know we are committed to our Same Day Dispatch offering.
 
For full details and to read more about Australia Post please visit their Domestic Updates Page.
 
 
We have additional staff on hand till 9pm on weekdays to assist you with any queries you may have. Get in touch with us on 1800 69 2225.
 
Thank You
 
 
 
 

Updated August 6th 2020

We've made some changes to comply with Stage 4 and ensure the safety of our team members & customers, while improving on our commitment to excellent customer service.
 
Stage 4 Restrictions Impacting Melbourne
Stores will be closed to walk-in traffic effective Thursday 6th August.
 
Click & Collect Still Available
  • Call your local store to arrange a Click & Collect order:
  • Mon-Sat - 9am to 5pm For Pick Ups
  • Call us between 9am to 9pm on weekdays for any questions starting Thursday 6th August.
Or ask about our Same Day Delivery options in Melbourne
 
Australia Wide Customer Service & Delivery
NEW EXTENDED Online Customer Service Trading Hours. We have experts available right up to 9pm Weeknights starting Thursday 6th August.
  • Mon-Fri: 9am to 9pm
  • Sat & Sun: 9am to 5pm
Our In Store experts will be working from home to continue our exceptional level of customer service standards, so give us a call, we're up for a chat!
 
The entire team at Selby would like to thank you for your ongoing support.
 
Regards and stay safe!
 
 
 
 

Updated August 4th 2020

Dear Customers.

In light of recent announcements from the Victorian Government we've had to make adjustments to our operations to comply with the new laws.

- Our Hallam & Thornbury stores will be closed to walk-in traffic effective Thursday 6th August.
- Stores will be offering a 'click & collect' service (more info on that coming soon).

For our Online store it's Business As Usual!

- Delivery times may be impacted by Victorian restrictions.
- We are working on enhancing delivery options for within Melbourne.
- To keep up with demand we have more staff for our Online Customer Service - 7 Days A Week!

The entire team at Selby would like to thank you for your ongoing support. Our aim is to continue providing the sales & support you need whether it's for a job, or even just keeping the family entertained.
We hope you and your family stay safe during these trying times.

 

 

Updated July 8th 2020

The Victorian Government has announced updated restrictions due to the recent outbreaks of Coronavirus.
The latest information on Victoria's Restriction Levels can be found here

Online Deliveries:
The NSW-VIC Border has been closed with the exemption of essential services.
Due to this, AusPost deliveries have been delayed with border control being enforced.
For our NSW Customers, we expect delays for your items reaching you. We apologise for any inconvenience.

Instore:
Our stores are operating as usual and maintaining all COVID procedures as required.

 

 

Updated: June 11th 2020

At Selby Acoustics, we're continuing to ensure a safe environment for all our customers & staff.
We want to continue giving you the best retail experience possible.

- We're still enforcing social distancing & cleanliness
- Demo units are being wiped clean after each use
- We are now open 7-Days a week, offering more flexibility for your visit.

For the latest on AusPost impacts for deliveries please visit: 
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

 

Updated April 20th 2020

Just a friendly notice to all our customers about the ongoing effects of the COVID-19 Situation.

Australia Post has confirmed delivery delays due to the increased volume of parcels going through their network. We're committed to our high levels of service standard so please rest assured your orders are being processed & dispatched from our warehouse in a timely manner but may take an extra while in reaching you.

We thank all our customers for their understanding and support.

Stay safe everyone!

 

 

Updated March 25th 2020

As of today, the Australian Government has enforced Stage 2 of its lockdown to help prevent the spread of COVID-19. While we at Selby aren't immensely affected by the new changes we are taking extra precautions for the health and safety of our customers & staff

- Strictly enforcing social distancing in our stores with a limited number of people allowed at once
- A maximum allowance of people in our rooms, demo room and showrooms.

To read the full press conference: Click Here (https://www.pm.gov.au/media/press-conference-australian-parliament-house-5)

 

 

Updated  March 23rd 2020

At Selby, it is with utmost importance we provide our valued customers and staff members a safe and healthy environment for shopping & working.

That’s why we’re taking precautions to minimise the risk within Selby stores.

Selby Acoustics are actively following and implementing the guidelines from both the World Health Organisation and the Australian Government Department of Health.
 
We have introduced precautionary measures to reduce the risks and ensure the highest level of hygiene standards are being met within our stores and all work sites.
 
The following approach is being adopted:

  • Modified work arrangements for staff including increased personal space and offsite work

  • Regularly reminding all staff to maintain best hygiene practices

Online Ordering & Delivery
Selby is still operating as normal for online orders. Deep Cleaning, & Social Distancing measures are in place within Selby. We anticipate all orders to be completely fulfilled with minimum delays.
There may be small delays in support & service enquiries – please bear that in mind when dealing with our staff. Selby is still committed to giving you the best service & advice and we are here to help you.

Please note changes to Australia Post deliveries here.

Deep Cleaning
Staff at Selby stores will be performing a Deep Clean of Selby stores before and after each day. This includes disinfecting all shared surfaces and wiping down all demo items and any products that could be potentially touched by anyone.
The cleaning will continue during the day as Staff see needed dependant on customer volume.
Rest assured, the health and safety of our customers and staff is our high priority.

Social Distancing
All our staff are instructed to implement social distancing with all interactions to minimise cross-contamination and if needed, will limit the number of customers within the store at any one time.
 
Where practical, our team members will maintain 1.5 metres distance between themselves, customers and other team members in our stores.

Legal Obligations
We are legally required to enforce these actions until it is deemed safe to revert to normal procedures. We hope you understand during these difficult times.

Customer Service
We will continue to greet all of our customers with a smile and great customer service but have implemented a ‘no shake hands’ policy.
 
We have decided to not accept Cash as a payment method. We will continue to use our EFTPOS facility to accept payments using Debit Cards, Visa, Mastercard and American Express all with NIL Surcharges
  
Housekeeping & Use of Equipment
 All of our team have been instructed to:

  • Make sure their workspace is kept clean

  • Clean hands frequently

  • Limit sharing of equipment with others where possible

  • Utilise Hand Sanitiser before and after transactions

Reporting Responsibilities
In order to assist with monitoring, tracking and responding to the impact of this evolving situation, we are ratifying mandatory reporting requirements.  If anyone has had a potential exposure at a work site or an actual case, they are required to immediately advise their Manager so that it can be recorded, and mitigation strategies are put in place.
Thank you to all staff and clients for your ongoing support and commitment to caring for yourselves, your communities and one another. Be safe.